The MEASURE phase involves more numerical studies and data analysis than the DEFINE phase. This phase focuses on measurement system validation and gathering root causes.
The Voice of the Process (VOP) has variation from both the measurement system and the process and all its families (sources) of variation. The MSA will quantify the amount of variation found in the data that is induced from the measurement system.
The next phase, ANALYZE, uses statistical tests to quantify the variation due to the inputs only (separate from the MSA variation).
Many projects stall at this phase; conducting a MSA can be an exhaustive effort. Prepare to buckle down and test your knowledge of basic statistics. Many measurement systems need work or can be improved with simple action, others will require much more and can become a project all by itself.
Refine the Contract/Charter:
In this phase, the problem statement and project contract are commonly refined as a result of establishing an accurate baseline for the metrics being targeted. Without being able to measure, it is impossible to quantify change....furthermore, what gets measured usually gets improved.
Learn the Software:
This phase will most likely introduce statistical software. There's a big advantage to those that are more fluent with the software. Put the time into familiarizing yourself with the statistical software package prior to starting an project. It is highly encouraged to use the HELP menu to your advantage and experiment with mock data.
Systems with archives of data often have flaws, or the data only occurs infrequently. Data collection takes time from operators and management and can be viewed as a burden.
Finding the balance to get as much information as possible that is proven reliable while not consuming excessive resources is key to success in this phase.
This data collection will often encounter resistance and can lead to the temptation of taking the easier routes, rounding off numbers, or otherwise skewing and creating inaccuracies. Education, awareness, rule setting, and up front discussion with all stakeholders (not just team members) is necessary to get the most cooperation and validity in data collection.
Without taking away from the importance, often times teams cruise through the DEFINE phase then find out that data collection and analysis are very time consuming and challenging.
Shown below are some of the commonly used tools within the MEASURE phase:
Gathering Root Causes
Root Cause Analysis
Fishbone Diagram / Ishakawa Diagram / Cause and Effect Diagram
FMEA - Failure Mode Effects and Analysis
A3 Problem Solving Tool
Establishing a Baseline Measurement
DPU - Defects per Unit
DPO - Defects per Opportunity
DPMO - Defects per Million Opportunities
Six Sigma Certification
Six Sigma Modules
Green Belt Program (1,000+ Slides)
Cause & Effect Matrix
Central Limit Theorem
1-Way Anova Test
Correlation and Regression