The Fishbone Diagram was originally created by Kaoru Ishikawa to find process imperfections (Ishakawa, 1985). The first company to adopt the diagram in all of its processes was Kawasaki Iron Fukiai Works in 1952. In 1962 Dr. Juran honored Ishikawa by naming the tool after him and is now also known as the Ishikawa Diagram. Its shape has earned the nickname of the Fishbone Diagram. This is one of the most commonly used tools of continuous improvement programs and is one of the 7 Basic Quality Tools bundled together by Ishikawa.
In a DMAIC Six Sigma project this tool is used in the MEASURE phase. It initiates the collection of the all root causes, x’s, or inputs that contribute to the problem, also referred to as the effect or "Y". Often this beginning phase of subjective root cause analysis runs concurrently with the Measurement Systems Analysis (MSA).
To begin the process of finding and documenting the inputs to the problem from the obvious to the hidden causes. Some will be subjective and generated from brainstorming discussions and some will be shown by data, facts, and charts such as Pareto Diagrams. The linkage of the Fishbone Diagram to other tools is shown below.
This identification of these inputs requires a well represented and engaged team, this is where the substance of the work begins to improve the process, product, or service.
The name Fishbone Diagram comes from the configuration of the diagram. The project problem or gap, "Y", as the head of the fish and the bones are the primary cause categories.
Categorizing the major causes helps the team focus their thoughts around one major input area at a time to identify root causes.
Some inputs have their own causes and these become “bones” branching off the larger bones, and this may go on two or three levels. Eventually, the root causes should be the smallest bones on the skeleton. The appearance of the diagram isn't as important as capturing all the inputs. The categories normally found in a manufacturing environment are:
1) Measurement – root causes from measurement devices
2) Manpower – root causes from people involved directly or indirectly
3) Machine – root causes from machine(s) involved
4) Method – root causes from the procedure used or done
5) Material – root causes from direct or indirect materials used
6) Environment – root causes from surroundings
The idea is to have the team concentrate on one major category at a time instead trying to brainstorm all the sources of variation and contributors at one time.
For example, start the exercise with them in the category of MACHINE and determine the input(s) that are related to MACHINE(S) that contribute to the variation in the OUTPUT (Y).
To help the team with the root cause determination the 5-WHY format can be applied.
It is not so important under which category each input is listed as long as it is identified and put on the list for further analysis. Do not get caught up on which category to list an input under when it is debatable, it is more important that the input has been captured.
After all of the inputs are listed, each one should be identified as either:
At the end of this exercise, all inputs, x’s, should be identified and labeled as "C" or "N".
A Fishbone Diagram should be done for each major process step and other project y's.
A project may have a goal to improve the scrap rate and customer satisfaction rate. In this case many inputs occur to both "Y's but there will be many inputs that must be identified that will only apply to one or another.
Many process steps may share the same inputs (x's) but the Fishbone Diagram is done individually for each step and for each category to help capture ALL inputs before proceeding.
It is not important to weigh these inputs at this time, more importantly get all inputs documented and keep opinions and judgments from interfering.
The next tool called a cause & effect matrix (or Correlation matrix and also called a Prioritization Matrix) will start the screening process (aka the funneling process) to filter out the trivial inputs.
The “N” (noise inputs) should be removed from further consideration, but ensure they are truly uncontrollable or not practical to control.
This is a screenshot showing the path to create your diagram using Minitab. Simply enter the inputs under the categories (causes) and a diagram is automatically generated. It allows you to change the labels, add titles, and resizes your diagram if inputs are added or removed as iterations are done.
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Ishikawa, K. (1985). What Is Total Quality Control? The Japanese Way. Englewood Cliffs, N.J.: Prentice-Hall, Inc. (original was published by JUSE Press, this is the English translated edition by Lu, David. J.)
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