The DEFINE phase will add more definition to the contract. It is important to evaluate team synergy as the GB/BB team leader as well as begin the technical journey. Attention must be devoted to assembling the optimal team and analyzing each members' stake to get best cross functional input and results. This includes choosing a qualified Project Manager, such as a GB/BB.
This phase should engage the Champion frequently to ensure the team is off to the right start. The Champion should act as an observer to ensure progression is acceptable. The Champion should refrain from providing specific direction or preconceived solutions.
A generic roadmap is shown of this phase. In general these are some of the tools that will be used and their outputs.
Click on the links to learn more about the tools typically used within this phase:
Gathering Customer Specifications:
You may not use all the tools shown. Each project will have
its own path. Don't force the path or shoehorn the use of the tools for
the sake of adding material.
The team's time is valuable, get the most of it and apply only tools that are necessary, do your part to minimize waste in the project path.
In general terms this phase is to solidify the baseline measurement of which several can be used and set a realistic goal for the Six Sigma leader and the team.
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Six Sigma Certification
Six Sigma Modules
Green Belt Program (1,000+ Slides)
Cause & Effect Matrix
Central Limit Theorem
1-Way Anova Test
Correlation and Regression