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The DEFINE phase will add more definition to the contract. It is important to evaluate team synergy as the GB/BB team leader as well as begin the technical journey. Attention must be devoted to assembling the optimal team and analyzing each members' stake to get best cross functional input and results. This includes choosing a qualified Project Manager, such as a GB/BB.
This phase should engage the Champion frequently to ensure the team is off to the right start. The Champion should act as an observer to ensure progression is acceptable. The Champion should refrain from providing specific direction or preconceived solutions.
A generic roadmap is shown of this phase. In general these are some of the tools that will be used and their outputs.
Click on the links to learn more about the tools typically used within this phase:
Project Management:
Gathering Customer Specifications:
Critical To Qualilty Linkage (CTQ)
Others:
Financial Savings Review
Stakeholder Analysis
Pareto Diagram
Spaghetti Diagram
Process Maps
Data Collection
Data Classification
Data Sampling - Population vs. Sample
Health and Safety
You may not use all the tools shown. Each project will have
its own path. Don't force the path or shoehorn the use of the tools for
the sake of adding material.
The team's time is valuable, get
the most of it and apply only tools that are necessary, do your part to
minimize waste in the project path.
Proceed to the 2nd phase of a DMAIC project: MEASURE
Test your DMAIC knowledge with these sample certification problems
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